ioSafe NAS/RAID

Frequently Asked Questions

Software

Can I use my ioSafe NAS as a mail server?

Yes. You can turn your ioSafe NAS into a mail server, allowing DSM users to receive and deliver mail messages with the webmail service or mail client programs.

To set up mail server:

  1. Log in to your ioSafe NAS as admin or a user belonging to the administrators group.
  2. Go to Main Menu » Package Center to install Mail Station and enable the service.

For detailed information on how to set up mail server, refer to the "Host Mail Server" section in Chapter 10 of ioSafe NAS User's Guide

How do I change the MySQL root password?

If you'd like to change the MySQL root password, you need a web-based tool, such as phpMyAdmin. Please follow steps below to change the MySQL root password:

Take phpMyAdmin version 2.8.2.1 for example,

  1. Type "http://server-IP/phpMyAdmin" in the address field of the browser and hit the "Enter" key.
  2. Click "Privileges". You'll see all the users on MySQL's privilege tables.
  3. Check the user "root" whose Host value is localhost, and click the "Edit Privileges" icon.
  4. In the "Change password" field, click "Password" and enter a new password.
  5. Retype the password to confirm. Then click "Go" to apply the settings.
Can I limit the bandwidth of Download Station?

Yes. Login to the "Download Station" and set up the maximum upload & download rates on "Settings".

Why can't I see Windows domain users in the User page of the web management UI?

This is because you haven't set access rights for domain users. After the Synology Product is joined to a Windows domain, administrator has to go to the "Main Menu » Control Panel » Shared Folder" page of the web management UI, choose an share and click "Privileges Setup" button to set access rights for domain users. After that, administrator would be able to see the domain users on the "Main Menu » Control Panel » User" page, and set up further options for them.

How do I back up MySQL database?

You can use phpMyAdmin to back up MySQL databases. Please refer to the following steps:

  1. Install phpMyAdmin from Package Center
  2. Connect to the user interface of phpMyAdmin
  3. Click Export
  4. Select the database you want to back up, and choose a file type for your exported file
  5. Select settings in "Structure" and "Data" according to your need. For more details regarding the options, please refer to the phpMyAdmin documentation
  6. Check "Save as file" and assign your settings
  7. Click Go to finish
Can I use Windows MySQL GUI tool to manage MySQL database?

Yes

  1. To manage your MySQL database with Windows MySQL GUI, please download and install the phpMyAdmin package from your DSM's Package Center
  2. Add a new user. Enter "root" for username, and select "Any host" for host. Check all Global privileges and hit Go
  3. Install a Windows MySQL GUI tool to your local PC. Take Navicat for example
  4. Run Navicat
  5. Open a connection by entering the Synology Product IP, username, and password

Now you can start managing MySQL databases.

Note: Web Station on the "Network » Web Service" page of the web UI must be enabled before setting up the configuration.

How do I retrieve the incomplete downloaded BT, FTP, or HTTP file?

To retrieve the incomplete downloaded BT, FTP, or HTTP file, do this:

  1. Log in to DSM with your user credentials, and go to Main Menu » Download Station to launch Download Station
  2. Click BT/HTTP/FTP/NZB at the bottom-left corner, and select the download task you want to end. Make sure the status of the task is Downloading
  3. Click End incomplete or erroneous download tasks, and click OK to confirm. Note: This action is not reversible
Can I host multiple websites with different domain names on the ioSafe NAS?

Yes, starting from DSM 2.0-0722, the Virtual Host function is officially supported. Admin user can host up to 30 websites on one single ioSafe NAS NAS server with different domain names or port numbers. To enable this function, please log in the ioSafe NAS NAS server and go to the "Main Menu » Control Panel » Web Services » Web Applications" page for detailed setting.

Can I customize the error page of Web Station?

Yes. Please create a webpage with the content you prefer, name it as "missing.html", and upload the file to the "web" shared folder.

What should I do if I cannot login phpMyAdmin using empty password and the user name 'root'?

Usually, this happens on phpMyAdmin 3.1.0 or newer versions. To solve this problem, please follow the steps below:

  1. Go to \\server-IP\web\phpMyAdmin\libraries
  2. Open file "config.default.php" with a text editor, such as Notepad
    1. If you are using phpMyAdmin 3.1.x, find $cfg['Servers'][$i]['AllowNoPasswordRoot'] = false; and replace it with $cfg['Servers'][$i]['AllowNoPasswordRoot'] = true;
    2. If you are using phpMyAdmin 3.2.x, find $cfg['Servers'][$i]['AllowNoPassword'] = false; and replace it with $cfg['Servers'][$i]['AllowNoPassword'] = true;
  3. Save the file
How do I install third party PHP applications on my ioSafe NAS?

Synology Web Station's built-in support of PHP and MySQL allows users to install a variety of third party applications. To see the list of third party applications that have been tested compatible, please go to our support page and review the compatibility list. To install the applications, please follow the steps below:

  1. Go to the "Main Menu » Control Panel » Web Services » Web Applications" page under management UI, and check Enable Web Station. The system will automatically create a default "web" shared folder
  2. If the application requires a database:
    1. Go to the "Main Menu » Control Panel » Web Services » Web Applications" page under management UI, and check Enable MySQL
    2. Download phpMyAdmin and decompress the file into a folder. Upload the folder to the "web" shared folder
    3. Create a database. For more details on how to set up phpMyAdmin, please refer to http://www.phpmyadmin.net/
  3. Download the third party application from its official website and decompress the file into a folder
  4. Upload the folder containing the application to the "web" shared folder
  5. For details on how to set up each third party applications, please refer to the official website of the particular application
How do I solve mail server or Mail Station related problems?
  • Refer to the "Host Mail Server" section in Chapter 10 of the ioSafe NAS User's Guide for mail server related questions. Refer to User's Guide for Mail Station 2 for Mail Station 2 related questions
What applications on the ioSafe NAS NAS are IPv6 supported?

In addition to standard IPv4 protocol, the ioSafe NAS also supports IPv6 structure with tunneling implementation. However only services listed below are IPv6 supported.

Applications

  • DSM Web User Interface
  • Backup Services
  • File Station
  • Windows File Service (CIFS)
  • NFS File Service
  • iSCSI
  • FTP
  • Web Station
  • Terminal Service (Telnet/SSH)
  • SNMP
  • IP Auto Block
  • Directory Service
  • Firewall

Add-on Packages

  • Mail Server
  • Audio Station
  • Photo Station
  • Download Station (BT/HTTP/FTP/NZB)
  • Mail Station
  • Weblizer
  • phpMyAdmin
  • WordPress

Backup and Restore

Are there any limitations when using Data Replicator 3 on Windows Vista?

The limitations are listed below:

  • The "Volume Shadow Copy" feature is supported in the Windows Vista 32-bit edition only
  • To enable "Auto-start Data Replicator 3 on Windows startup" in the Options, users will need to first disable the User Account Control (UAC) feature on the Windows Vista computer
What types of directories or files will not be backed up by using Data Replicator 3?

When using Data Replicator 3 to backup data, the following directories or files will be skipped:

  1. The search index directories on Windows Vista
  2. The Windows Digital Rights Management (DRM) directories on Windows Vista
  3. The Cache directories of Internet Explorer
  4. The Cookie directories of Internet Explorer
  5. The History directories of Internet Explorer
  6. The Temporary directories of burned CDs
  7. The directories of System Volume Information
  8. The directories of Recycle Bin
  9. The directory of Local Settings\Temp
Why can't I perform Network Backup from rsync compatible server to Synology Product?

To perform Network Backup from rsync compatible server, please make sure the following items are set up correctly:

  1. On the DiskStation, the Network Backup service has been enabled. The option can be found on the "Main Menu » Backup and Restore » Network Backup Service" page
  2. When performing backup, you are using "root" or "rsync" for the DiskStation user name and "NetBackup" for the backup module, for example: rsync -a --timeout=600 /volume1/public root@192.168.1.81::NetBackup/test/, where 192.168.1.81 stands for the IP address of the DiskStation
  3. The version of the installed rsync is version 2.6.6 onward, or rsync protocol version 29 onward. To obtain the correct rsync version, please go to: http://rsync.samba.org/

File Sharing

How do I use the Secure FTP function?

The ioSafe NAS supports Secure FTP by default when you enable the FTP service. Users can follow the steps below (based on FileZilla 3.0.11) to access the ioSafe NAS via Secure FTP:

  1. Enable FTP Service on the "Main Menu » Control Panel » FTP" page of the management UI
  2. Download FileZilla from http://filezilla.sourceforge.net/
  3. Start FileZilla
  4. Click "File » Site Manager"
  5. Click the "New Site" button
  6. Enter the ioSafe NAS IP in the Host field
  7. Enter the connecting username and password
  8. In the Servertype section, choose "FTP over explicit TLS/SSL"
  9. Click "Connect"

Now users can access the ioSafe NAS via Secure FTP.

Can I enable NFS service on the ioSafe NAS?

Yes. From DSM the admin can quickly enable NFS service by following the steps below:

  1. Log in the ioSafe NAS Server
  2. Go to "Main Menu » Control Panel » Win/Mac/NFS » NFS Services"
  3. Check the "Enable NFS" option and click OK
  4. Set up privileges for shared folders by going to "Main Menu » Control Panel » Shared Folder" and click NFS privileges button
Can I share my ioSafe NAS over Internet if I use a dynamic IP address?

Yes. Please go to the "Main Menu » Control Panel » DDNS" page of the web management interface for setup

What can I do when my Windows Vista system reports all files on the ioSafe NAS server are in use with another process while I need to access them as offline folders?

You can try the steps below to solve this problem:

  1. Disconnect all Samba connections, close all windows connected to the NAS, and disconnect all network drives
  2. Open a web browser and login to the web management UI of your server. Go to the "Main menu » Control Panel » Win/Mac/NFS" page and uncheck the "Optimize CIFS database operations" option
  3. Reconnect Samba connections or remap drives
  4. Synchronize the offline files again

General

What is the RESET button on the ioSafe NAS for?

The RESET button on the ioSafe NAS has following functions

  1. To restore "admin" account to default value
  2. To reset IP, DNS, gateway, and other net interfaces to DHCP
  3. To reset the UI management port to 5000/5001
  4. To disable PPPoE
  5. To disable AutoBlock
  6. To disable link aggregation
  7. To disable firewall rules

Please note that the hard drive will not be formatted, so you don't have to worry about losing data.

How do I update the DSM of the ioSafe NAS?

If a new version of DSM is available, you can choose to either perform a manual DSM update, or have the system automatically download the latest DSM (if available), and then perform the update.

  1. Log in to DSM as admin or a user belonging to the administrators group. (The administrators group is available only for DSM 3.1 or onward)
  2. Go to the DSM Update page
    • For DSM 4.1 or onward: Go to Main Menu » Control Panel » DSM Update
  3. Click the Help button at the top-right corner, and then follow the instructions of the Help document to complete the update process

The system will then start to update the DSM, and reboot automatically when the update process completes.

Note:

  • Before you update your Synology Product, please make sure you have read the release note
  • Normally, upgrading the DSM of the Synology Product will not affect data on the Synology Product. However, to ensure data security, it is recommended that you back up your data before update
  • You can only update the system with a newer DSM version
  • If you update the DSM, you should also update the Synology Assistant to the same version of the DSM you installed
How to change the language displayed on the management UI?

To change the language displayed on the UI, please follow the steps below:

For admin or a user belonging to the administrators group:

  1. Log in to DSM under admin or a user belonging to the administrators group
  2. Go to Main Menu » Control Panel » Regional Options, and click Language tab
  3. Under Display Language, select the language from the drop-down menu
  4. Click Apply
  5. The UI of DSM will be displayed in the language selected after refresh

For non-admin users:

  1. Log in to DSM
  2. Go to the Options menu (with a figure icon) at the top-right corner of your DSM desktop. Select Options
  3. Under Account tab, select the display language from the drop-down menu
  4. Click OK
  5. The UI of DSM will be displayed in the language selected after refresh
Why isn't the ioSafe NAS running in true Gigabit speed?

Even though the Gigabit speed "in theory" is 1000Mb/s (125MB/s), no one can really get that fast in reality. The real network speed also depends on other hardware components on the network, such as CPU, HDD, switch, etc. We have run some tests on the Synology Product and the results show that users do get faster speed with Gigabit on the download. For detailed information, please click the "Performance" tab on each product page.

Which network port services does the Synology DSM use on the ioSafe NAS?

Please refer to the following table of port list:

Setup Utilities

Type Port Number Protocol
Synology Assistant 9999, 9998, 9997 UDP

Backup

Type Port Number Protocol
Data Replicator III 9999, 9998, 9997, 137, 138, 139, 445 TCP
Network Backup 873 TCP
Encrypted Network Backup (Remote Time Backup) 22 TCP

Download

Type Port Number Protocol
eMule 4662(TCP), 4672(UDP) TCP/UDP
BT 6890 ~ 6999 (for models with firmware earlier than v2.0.1-3.0401);
16881 (for models with DSM v2.0.1 and onward)
TCP/UDP

Web Applications

Type Port Number Protocol
DSM 5000 (HTTP), 5001 (HTTPS) TCP
Download Station 5000 TCP
Photo Station, Web Station 80 (additional port can be added), 443 (HTTPS) TCP
Mail Station 80 (HTTP), 443 (HTTPS) TCP
Audio Station 5000 (HTTP, additional port can be added), 5001 (HTTPS, additional port can be added), 5353(Bonjour Service), 6001-6010(AirPlay control/timing) TCP/UDP
File Station 5000 (HTTP, additional port can be added), 5001(HTTPS, additional port can be added) TCP
Surveillance Station 9900 (HTTP), 9901(HTTPS) TCP
Media Server 1900 (UPnP), 50001 (Content browsing), 50002 (Content streaming) TCP/UDP
Video Station 5000 (HTTP), 5001 (HTTPS), 9006 TCP

Mail Server

Type Port Number Protocol
SMTP 25 TCP
POP3 110 TCP
IMAP 143 TCP
IMAP over SSL/TLS 993 TCP
POP3 over SSL/TLS 995 TCP

File Transferring

Type Port Number Protocol
FTP, FTP over SSL, FTP over TLS 21 (command), 20 (Data connection in Active Mode), 55536-55663 (Data connection in Passive Mode) TCP
AFP 548 TCP
CIFS smbd: 139 (netbios-ssn), 445 (microsoft-ds) TCP/UDP
Nmbd: 137, 138 UDP
NFS 111, 892, 2049 TCP/UDP
WebDAV, CalDAV 5005, 5006 (HTTPS) TCP
iSCSI 3260 TCP

Packages

Type Port Number Protocol
Cloud Station 6690 TCP
VPN Server (OpenVPN) 1194 UDP
VPN Server (PPTP) 1723 TCP
Syslog Server 514 (additional port can be added) TCP/UDP
iTunes Server 3689 TCP
Directory Server 389 (LDAP), 636 (LDAP with SSL) TCP
DHCP Server 67, 68 UDP

Mobile Applications

Type Port Number Protocol
DS photo+ 80, 443 (HTTPS) TCP
DS audio 5000, 5001 (HTTPS) TCP
DS cam 5000 TCP
DS file 5005, 5006 (HTTPS) TCP
DS finder 5000 (HTTP), 5001 (HTTPS) TCP
DS video 5000 (HTTP), 5001 (HTTPS) TCP
DS download 5000 (HTTP), 5001 (HTTPS) TCP

Printers, UPS and Peripheral Equipment

Type Port Number Protocol
LPR 515 UDP
Network Printer (IPP)/CUPS 631 TCP
Bonjour 5353 UDP
Network MFP 3240-3259 TCP
UPS 3493 TCP

System

Type Port Number Protocol
SSH/SFTP 22 TCP
Telnet 23 TCP
Resource Monitor/SNMP 161 TCP/UDP
MySQL 3306 TCP
LDAP 389, 636 (SLAPD) TCP
How do I use UPS (Uninterruptible Power Supply) with the ioSafe NAS?

The ioSafe NAS supports UPS over USB 2.0. You can refer to the ioSafe support site for a list of supported UPS models.

To use UPS with the Synology Product, please follow steps below.

  1. Plug the power cord of the UPS into a power socket
  2. Use the USB cable of UPS to connect the Synology Product and the UPS
  3. Power on your UPS
  4. Plug the power cord of the ioSafe NAS into the outlet on the UPS, which is for connecting UPS-featured devices. (For example, on APC Back-UPS ES, you should put the power plug of the ioSafe NAS into one of the outlets of "Battery Backup plus Surge Protection" on the UPS
  5. Go to the "Main Menu » Control Panel » Power » UPS" page of the management UI. You should be able to see the UPS device information
  6. Check the Enable UPS checkbox, and click OK

After completing steps above, power for the ioSafe NAS will be supplied by the UPS. During a power outage, the UPS will supply power to the ioSafe NAS for a limited time.

For detailed status of the connected UPS and system responses, please refer to Help on the "Main Menu » Control Panel » Power » UPS" page of the management UI. For details of the UPS, please refer to the user's manual of the UPS.

Why do I get redirected to "http://server-IP:5000" when trying to access Web Station?

Below are the possible reasons that you were redirected to "http://server-IP:5000" when you try to access Web Station at "http://server-IP/".

Possible Reasons

  1. Web Station is not enabled
  2. There is no web page content uploaded to the shared folder "web"

Solution

  1. Enable Web Station in the "Main Menu » Control Panel » Web Service" page of the web management UI
  2. Upload web pages content to the shared folder "web", and make sure the homepage is named as "index.htm", "index.html", or "index.php"
What's the default password of admin on the ioSafe NAS?

If you choose "One-Click Setup" during installation, or reset the administrator password after installation, you can login the web management UI as "admin" without entering any password. After login, you can enter the password you wish to use for the admin account on the "Privileges » User" page of the web management UI.

How can I reinstall the ioSafe NAS?

Users can reinstall the ioSafe NAS by pressing the RESET button twice. If you want to reinstall the ioSafe NAS with a new hard drive, please back up data on the old hard drive first before you reinstall the product.

  1. Prepare the DSM patch file, and the Synology Assistant installation file in the same version
  2. Install Step 1 of Synology Assistant
  3. Refer to the description of reinstalling the Synology server in the User's Guide. Press the RESET button on the back panel correctly. Note: If you replaced the internal hard drive with a new one before start, please ignore this step
  4. Run Step 2 of Synology Assistant to reconfigure the ioSafe NAS
Does the ioSafe NAS support Windows Vista?

Yes. The ioSafe NAS is supported on Windows Vista 32-bit and 64-bit, as well as all provided application programs. Windows Vista users can access the ioSafe NAS via FTP/HTTP/SMB, and use it with Data Replicator, Synology Assistant, and Download Redirector.

Vista 64-bit users can only run Data Replicator to back up email files when they are not in used; other operations can work properly.

How do I reboot the ioSafe NAS?

You can choose either one of the following steps to reboot your Synology Product:

  1. Go to Main Menu and choose Restart. Click Yes and the system will reboot the Synology Product automatically
  2. Press the Power button on the front panel and hold it until you hear a beep sound. After the ioSafe NAS is shutdown, repeat the action again to start the Synology Product
Why can't I find the .pat file after I unzip the downloaded DSM on my Mac?

Stuff It Expander

  1. If you are running Mac OS X 10.5.x (Leopard) and using StuffIt Expander to unzip files, please make sure the option "Continue to expand if possible" is un-ticked (refer to the following image), and try to unzip the downloaded DSM upgrade again

Archive Utility

  1. If you are running Mac OS X 10.5.x (Leopard) and using Archive Utility to unzip files, please make sure the option "Keep expanding if possible" is un-ticked (refer to the following image), and try to unzip the downloaded DSM upgrade again
  2. To Change the preference of Archive Utility, please go to System » Library » CoreServices
How do I install Synology Camera License Pack?

By default, every ioSafe NAS has 1 free camera license pre-installed. In addition, you can install Camera licenses to activate more cameras on the Synology Surveillance Station service. Synology Camera License Pack comes in 1 camera license and 4 camera licenses. Before applying the license key, check the maximum number of IP cameras supported on your ioSafe NAS NAS.

  1. Login to the Surveillance Station
  2. Go to License on management column on the left hand
  3. Click the Add Button
  4. Read the agreement and check the Agree option
  5. Enter the License Key. "Note: Keys are case sensitive"
  6. Click OK
  7. After the License Key is confirmed, you may go to Camera and start install mroe camera(s)
Why can't I upgrade the DSM of the ioSafe NAS?

It happens occasionally if the network services are in use. Please try the following suggestions to fix this issue:

  1. Store the .pat file on your local drive instead of the shared folder on the ioSafe NAS NAS
  2. Disable ALL Web Services
    1. Login to the web management UI
    2. Go to "Main Menu » Control Panel » Web Services"
    3. Untick all the checked boxes to disable the Web Services
  3. Disable Jumbo Frames
    1. Login to the web management UI
    2. Go to "Main Menu » Control Panel » Network"
    3. Select "Disable Jumbo Frame, the MTU value is 1500" in Jumbo Frame
  4. If you are using the Safari web browser, please try using Firefox or Internet Explorer 7 (IE7) to upgrade the DSM

If you still have problems in DSM upgrade, please submit a support request

What is the username and default password for accessing my ioSafe NAS via Telnet/SSH?

The login account name is: root. The password is the same as that of the admin. You cannot leave the password field blank

What should I do if I cannot access the ioSafe NAS as a domain user even with the correct password?

Please follow the steps below to fix this problem:

  1. Make sure all settings of the user account in the domain controller is correct
  2. Synchronize the time of the ioSafe NAS with that of the domain controller
  3. If you are accessing the ioSafe NAS via samba connection, try to reconnect by using the IP address of the ioSafe NAS instead of the NetBIOS name of the ioSafe NAS
  4. Try to access the server by using both domain usernames. For example, domain_NetBIOS_name\user_name, and domain_FQDN_name\user_name

If you still cannot access your ioSafe NAS, please submit a Support Request.

Will online users be affected when I am upgrading the DSM?

Yes. When upgrading the DSM, all services will be stopped and all users will be logged off until the upgrade is finished. Upgrading the DSM should only take about 10~20 minutes.

How do I login if I forgot the admin password?

You can reset the admin password by pressing the RESET button on the ioSafe NAS for about 4 seconds until you hear a beeping sound. This will restore IP, DNS, passwords for the "admin" account to default value, and reset the "guest" account to "disabled" status. The default password of the "admin" account is blank.

How do I set up the ioSafe NAS if I lost my installation CD?

The content of the CD is available for download on Synology's website. You can find the latest DSM, and Synology Assistant http://www.synology.com/support/download.php?lang=us.

Does the ioSafe NAS support Wi-Fi?

Yes. To set up wireless connection on your ioSafe NAS, please follow the steps below:

  1. Plug in a wireless dongle to the ioSafe NAS for wireless network
  2. Login to your DiskStation by admin account
  3. Go to Main Menu » Control Panel » Network » Wireless Network page
  4. Click on Set up a wireless network button
  5. Follow the wizard to do the settings and you can access your ioSafe NAS by wireless network
How do I copy files along with their domain ACL privilege settings from a Windows server to the ioSafe NAS?

To migrate/copy files and folders along with their ACL privilege settings from a Windows server to your ioSafe NAS, follow the steps below:

  1. Make sure your ioSafe NAS and the Windows server are joined to the same ADS domain
  2. On your ioSafe NAS, do the following to configure the destination shared folder for data migration:
    1. Log in to DSM as admin
    2. Go to Main Menu » Control Panel » Shared Folder, and then select the destination shared folder
    3. Click Edit, click the Windows Access Control List tab, select Allow editing Windows Access Control List, and then click OK
    4. Click Privilege Setup, make sure admin has the Read/Write privilege to the shared folder, and then click OK
  3. On the Windows server, do the following to access the destination shared folder and modify its security settings
    1. Map the destination shared folder on your ioSafe NAS as a network drive
    2. Note: When prompted for authorization, enter the username ("ioSafe_IP\admin") and password of DSM admin
    3. Modify the destination shared folder's security settings:
      1. Right-click the folder (which is now mapped as a network drive), click the Security tab, click Advanced, and then do any of the following:
        1. Windows 7: Click Change Permissions, select Everyone, and then click Edit
        2. Windows Vista: Click Edit, select Everyone, and then click Edit
        3. Windows XP: Select Everyone, and then click Edit
      2. Choose This folder only from the Apply onto drop-down menu, and then click OK
    4. On the Windows server, do the following to perform data migration:
      1. Download and install FastCopy
      2. Launch FastCopy and do the following:
        1. Click Source and select a source folder on the Windows server
        2. Click DestDir and select the destination shared folder on your DiskStation (which is now mapped as a network drive)
        3. Select ACL
        4. Click Execute
      3. FastCopy will start copying files along with their ACL privilege settings from the Windows server to the shared folder on your DiskStation

Note:

  1. Only domain users' or groups' ACL privilege settings will be migrated
  2. ACL privilege settings inherited from Windows server's root folder will not be migrated

Multimedia

Why do images appear in low resolution on DLNA players?

If images larger than 4096*4096 do not appear in original size on your DLNA players, please do the following:

  1. Log in to the ioSafe NAS
  2. Go to Media Server » DMA Compatibility, and click Device list button below
  3. Find your device in the Device column, and then change Profile on the right hand side to XBMC or WD TV Live
Why can't I see the files I just added on Photo Station, Audio Station or iTunes Server?

You will not find multimedia files on Photo Station, Audio Station or iTunes Server when the files are still being indexed. To see if the files are being indexed, please do the following:

  1. Go to Main Menu » Control Panel » Media Indexing Service, and see if there is a message indicating "Indexing media files"

Printers

How to set up the USB printer connected to the ioSafe NAS?
  1. Run Synology Assistant
  2. Select the ioSafe NAS and click Add Printer
  3. Add Printer Wizard will help you set up the USB printer connected to the ioSafe NAS
  • Type 1: As Network Port
  • Type 2: As Local Port
  • Type 3: LPR Port (Recommended)

You may follow the installation steps below to setup the USB printer. (Using Windows XP for example.)

Type 1/Path 1: As Network Port Through My Network Places

  1. Open View Workgroup Computers in My Network Places and double click on the Synology Product
  2. Double click on usbprinter; the system will prompt you to install a correct driver. Please insert a printer setup CD, and then click Yes
  3. Select the manufacturer and model of the printer. Then click OK
  4. The system will start to set up the USB printer. Please wait until the setup is completed. Then you may start using the printer

Type 1/Path 2: As Network Port Through My Settings

  1. Click Start button on the desktop. Select Settings/Printers and Faxes
  2. Double click on Add Printer. Click Next to continue
  3. Select Network Printer, and click Next to continue
  4. Select Connect to this printer and input the printer location (e.g. \\printer-ds\usbprinter). Click Next to continue
  5. If it's needed, please select a proper driver and proceed

Type 2: As Local Port

  1. Click Start button on the desktop. Select Settings/Printers and Faxes
  2. Double click on Add Printer. Click Next to continue
  3. Select Local Printer attached to this computer. Click Next to continue
  4. Select Create a new port. Choose Local Port from the pull down menu, and click Next to continue
  5. Input the printer location, and click OK
  6. Please select a proper driver and proceed

Type 3: LPR Port

  1. Click Start button on the desktop. Select Settings/Printers and Faxes
  2. Double click on Add Printer. Click Next to continue
  3. Select Local Printer attached to this computer. Click Next to continue
  4. Select Create a new port. Choose Standard TCP/IP Port from the pull down menu, and click Next to continue
  5. Input the IP address of the ioSafe NAS. Click Next to continue
  6. Select Device Type: Custom » Settings. Click Next to continue
  7. Select LPR for protocol; Enter usbprinter for Queue Name, and check the LPR Byte Counting Enabled checkbox. Click OK to continue.
  8. Select printer driver and proceed
How do I print a document with an IPP (Internet Printing Protocol) printer?

Via Intranet or Internet, you can use IPP to print a document by directly specifying an Internet URL of the USB printer connected to the ioSafe NAS. To do this:

Take Windows XP for Example:

  1. Make sure your computer is running Windows 2000 or above
  2. Make sure the USB printer has been connected to the USB Station correctly
  3. Click Start on the Desktop » Settings » Printers and Faxes
  4. Click Add a printer
  5. Select A Network printer, or a printer attached to another computer
  6. Select Connect to a printer on the Internet or on a home or office network
  7. Type http://server_IP:631/printers/usbprinter1 or http://server_IP:631/printers/usbprinter2 in the URL field, depending on which USB port you're using. Then click Next
  8. You will be prompted to install the driver, browse for the printer driver and click OK to complete the installation
  9. After finish, send a test page to the printer to make sure the printer is set up correctly

Note: You cannot share this type of port

Can I scan and fax with an all-in-one printer shared by the ioSafe NAS?

Yes. If your multifunction printer is connected to the USB port of the ioSafe NAS you can set up your ioSafe NAS as the print server over the local area network, allowing client computers to print, fax, or scan with the printer.

For more information on how to set up the print server and access it with a client computer, refer to the "Set Synology DiskStation as Print Server" section in Chapter 10 of ioSafe NAS User's Guide.

Note:

  • Please review the compatibility list on the ioSafe support page for compatible printer models
  • Currently, scanning and faxing are available to Windows computers only
Does the ioSafe NAS support Bi-Directional Printing with the connected USB printer?

No. the ioSafe NAS does not support Bi-Directional Printing.

How many USB Printers does the ioSafe NAS support at a time?

The ioSafe NAS supports 2 printers.

How do I set up the PostScript USB printer on the ioSafe NAS with Macs?

Steps for setting up USB printer in Mac OS 10.6.X

  1. Open System Preferences
  2. Click Printer & Fax
  3. Click + to add a new printer
  4. Choose IP
    1. Choose Line Printer Daemon - LPD for Protocol
    2. Enter the printer's IP address
    3. Enter "usbprinter" in the Queue Field
    4. Select Generic PostScript Printer for Print Using
    5. Click Add to finish

Note: AppleTalk is no longer supported by Mac OS 10.6.X. If you need to use an AppleTalk printer, read its documentation for a possible way to connect it to your Mac computer or local network. If there is no way to connect the printer, connect it to a Mac computer with Mac OS 10.5.X or earlier, and set it up to be shared.

Steps for setting up USB printer in Mac OS 10.5.X

  1. Open System Preferences
  2. Click Printer & Fax
  3. Click + to add a new printer
  4. Choose a method
    1. Method 1: AppleTalk
      1. Select Generic PostScript Printer for Print Using
      2. Click Add to finish
    2. Method 2: IP
      1. Choose Line Printer Daemon - LPD for Protocol
      2. Enter the printer's IP address
      3. Enter "usbprinter" in the Queue Field
      4. Select Generic PostScript Printer for Print Using
      5. Click Add to finish

Storage

How do I access the external disk connected to the ioSafe NAS?

The usbshare[number] shared folder is created when you plug an external USB disk into the USB port on the ioSafe NAS.

For details about how to access shared folders within the Intranet or over the Internet, refer to Chapter 8 of ioSafe NAS User's Guide.

Note: In case of accidental data loss, make sure you have ejected the external disk before removing it from the ioSafe NAS. To eject the external disk, go to Main Menu » Control Panel » External Devices, select the disk, and click Eject.

How do I know when the internal hard drive of the ioSafe NAS is full?

You can get the usage status of the internal hard drive either by observing the STATUS LED indicator on the front panel or by receiving e-mail notification.

  1. The following table is the hard drive status description of the STATUS LED. You can also check the Synology Product User's Guide for detailed description of all LED indicators
  2. LED Indicator Color Status Description
    Solid Green Light Volume is healthy
    Status Green/Orange Solid Orange Light Available volume size is < 1GB or 1% of total volume
    Blinking Orange Light Volume is crashed or DSM is not installed
  3. If you have filled in your e-mail information on the "Main Menu » Control Panel » Notification" page of the web management UI, you will also receive e-mail notification informing the usage status of the internal hard drive of the ioSafe NAS
Is it necessary to defragment the internal hard drive of the ioSafe NAS?

No.

Disk defragmenter is mainly used for FAT file systems. Because the speed of reading files will decrease after the FAT system has run for a period of time, it is necessary to run disk defragmenter to rearrange data to speed up/accelerate the speed of reading files.

It is not necessary to defragment the internal hard drive of the ioSafe NAS because it uses EXT3 file system, and it has made the best arrangement while assigning files.

What should I do if my Western Digital Green Power Disk has a dramatic high Load/Unload Cycle Count?

This scenario can be resolved by updating WDIDLE3 timer to lower the rate when the HDD will encounter a Load/Unload Cycle. This solution applies to both Enterprise drives including the WD VelociRaptor, WD RE3, WD RE2-GP and WD RE2, and Desktop drives such as the WD Caviar Black, WD Caviar Blue and WD Caviar Green. Please follow the steps below to update the WDIDLE3 timer:

  1. Download the WDIDLE3 from Here
  2. Create a USBBOOT by which you can access to DOS environment. ( Refer to http://blogs.oreilly.com/digitalmedia/2004/10/utility-to-make-usb-flash-driv.html )
  3. Attach the WD drive(s) to the motherboard of your computer
  4. Reboot the computer and enter to DOS environment
  5. Type WDIDLE3 /S300
  6. The operation is done successfully if you see the message of "Idle 3 timer is enabled and set to 300 (five minutes)"
  7. If you still fail to operate this or have other inquiries regarding to this issue please contact Western Digital
How do I create a RAID volume on my ioSafe NAS?

Creating a RAID volume requires at least two hard drives. After having your DiskStation installed, please follow the steps below to create a RAID volume:

  1. Log in to DiskStation as admin or a user belonging to the administrators group.
  2. Go to Main Menu » Storage Manager and click the Volume tab.
  3. Click the Create button and follow the Volume Creation Wizard to complete the process.

For more information on how to manage RAID volumes, please refer to our support website.

Can I expand the storage capacity with hard disk(s) of larger size (for DSM 3.0 and onward)?

Yes. But to avoid data loss, you may have to expand the capacity either by adding new disks or by replacing the old disks with new ones of larger size.

Expand JBOD Volumes

For JBOD volumes, you cannot replace the disks with larger ones to expand the capacity. But you can expand the capacity by adding new disks.

  1. Turn off the ioSafe NAS
  2. Install the new hard disk into an empty hard drive bay
  3. Turn on the ioSafe NAS, log in to DSM as admin, and go to Main Menu » Storage Manager » Volume
  4. Select the JBOD volume you want to expand
  5. Click Manage, choose Expand the volume by adding hard disks, and then follow the wizard to expand the capacity of the volume

Expand Basic and RAID 0 Volumes

To expand Basic and RAID 0 volumes, you need to back up your ioSafe NAS data to an external storage device before replacing hard disks with larger ones and restoring backup data to a newly-created volume.

Follow the steps below:

  1. Back up all data stored on the ioSafe NAS to an external disk by doing the following:
    1. Connect an external USB disk to your ioSafe NAS. Make sure the disk has enough capacity to contain all the data you want to back up
    2. Log in to DSM as admin, go to Main Menu » File Browser, and then copy all ioSafe NAS data to the usbshare[number] folder
  2. Turn off the ioSafe NAS
  3. Replace all the hard disks with ones of larger size
  4. Turn on the ioSafe NAS
  5. Reinstall the DSM and create a new volume
  6. Copy the data you backed up in step 1 to the new volume

The volume capacity is now successfully expanded

Expand RAID 1 Volumes

These types of volumes come with failure tolerance support, which allows you to expand volume capacity by replacing all the hard disks one at a time and initialing the new disk using the "Repair" process.

Follow the instructions below:

  1. Replace one disk with another of larger size
  2. Log in to DSM as admin, and go to Main Menu » Storage Manager » Volume
  3. Select the volume you want to expand (marked as Degraded), click Manage, select Repair, and then follow the wizard to initialize the new disk and repair the volume
  4. When the status of the volume is changed from Degraded to Normal, repeat the above steps to replace the next disk

When all the disks of the volume are replaced, its capacity will be expanded automatically.

Expand SHR Volumes

Expanding SHR volumes is basically the same as expanding other RAID volumes. The only difference is that you do not have to replace all the hard disks of the volume to expand its capacity.

Number of replacement disks required for capacity expansion:

  1. If all the hard disks of SHR volume are equal size, at least two replacement disks of larger size should be used
  2. If the hard disks of the SHR volume are of different sizes, please follow the below guidelines to replace the disk:
    1. Order the disks from largest to smallest
    2. For 1-disk redundancy SHR, exclude one disk with the max size
    3. For 2-disk redundancy SHR exclude two disks with the max sizes
    4. The replacement disk should be the largest among the rest

    Follow the instructions below:

    1. Judging from the conditions mentioned above, replace one disk with another of larger size
    2. Log in to DSM as admin, and go to Main Menu » Storage Manager » Volume
    3. Select the volume you want to expand (marked as Degraded), click Manage, select Repair, and then follow the wizard to initialize the new disk and repair the volume
    4. When the status of the volume is changed from Degraded to Normal, repeat the above steps to replace the next disk

    When the number of replaced hard disks reaches the requirement for capacity expansion, the capacity of the volume will be expanded automatically.

What file system does Synology Product support?

The ioSafe NAS has to work with at least one internal hard drive installed. The file system types supported by the ioSafe NAS are as follows:

For internal hard drives:

EXT4 is the native file system for DSM 4.1

For external hard drives:

To format the connected external hard drives, users can choose:

  1. EXT4 format: the native file system for DSM 4.1
  2. EXT3 format: offers better data protection and higher performance
  3. FAT32 format: can be used on both Windows and Mac

In addition, the system supports read and write functions on NTFS formatted external HDD.

Please note that the max single file size is 4GB in FAT32 format, and 2TB in EXT3 format on the ioSafe NAS.

What's the maximum file size the ioSafe NAS supports?

The EXT4 format which is used on the internal hard drive inside the ioSafe NAS with DSM 4.1 supports up to 16TB for a single file. For more details about EXT4 format, please refer to http://en.wikipedia.org/wiki/Ext4

Besides EXT4, external hard drives connecting to the ioSafe NAS can also be formatted in FAT32. FAT32 supports up to 4GB for a single file. For more details about FAT32 format, please refer to http://en.wikipedia.org/wiki/FAT32

Why does my hard drive size appear smaller on the ioSafe NAS?

If you go to Storage Manager » Volume, you will find that the hard disk sizes appear smaller than the size stated by the HDD manufacturer. This is because the file system (of the ioSafe NAS or regular computers) and the HDD manufacturers have different ways of calculating the storage units.

  • HDD manufacturer adopts the decimal interpretation:
    1 TB = 1000 GB, 1 GB = 1000 MB, 1 MB = 1000 KB, 1 KB=1000 Bytes;
    Therefore, 1 TB = 10004 Bytes, 1 GB = 10003 Byte
  • File system adopts the binary interpretation:
    1 TB = 1024 GB, 1 GB = 1024 MB, 1 MB = 1024 KB, 1 KB=1024 Bytes; Therefore, 1 TB = 10244 Bytes, 1GB = 10243 Bytes

As a result, if you buy 2 hard disks labeled as 500 GB and 1 TB respectively, and install them on your ioSafe NAS, the actual sizes you will see on the Volume page will be:

  • 500 GB x 10003 / 10243 = 465 GB
  • 1000 GB x 10003 / 10243 = 931 GB
What hard drives are qualified for the ioSafe NAS?

Surveillance

Why can't the lens of my LevelOne IP camera move back to the HOME position?

Several LevelOne IP camera models* do not have a default Home position. As a result, users will have to access the management page of LevelOne IP camera to configure "Preset position" first and assign it as the "Home position". Once this stage is completed, the moving "Home" function will then be activated.

To set up Home position for these LevelOne IP camera models at the present stage, please follow below steps:

  1. Go to LevelOne IP camera management interface
  2. Go to Setting » Advance » Preset position » Setting
  3. Enter "home" in the Home Pos. Name field
  4. Enter "home" in the Name 1 field
  5. Save

LevelOne IP camera management interface outline may vary based on model type. For detail instruction, please follow the LevelOne IP camera user's guide.

*LevelOne IP camera models without default "Home position":

  • FCS-1081
  • FCS-1081A
  • FCS-4000
  • FCS-4100
  • FCS-4200
  • FCS-4300
  • FCS-4400
  • FCS-4500
Why do I occasionally encounter abnormal image display when using the Surveillance Station to monitor Live View of MPEG4 video format, and why does it become normal again after refreshing the webpage?

If you encounter abnormal display of the MPEG4 Live View image after dragging the scrollbar, switching among web pages, or resizing the IE window, this problem is much related to the graphics card setting on the client end. You can solve this problem by either downloading the latest drive version of your graphics card, or by disabling DirectX Hardware acceleration function (please refer to below illustration).

You're in good company with ioSafe