Technical Support

You have requested the assistance of an ioSafe technical support representative through a remote connection to your computer. The ability for ioSafe to remotely access your computer significantly enhances our ability to resolve your technical problem quickly. You understand that by requesting such assistance you are providing ioSafe technical support personnel with access to and control of your computer. In doing so, you could be providing ioSafe technical support personnel access to files that reside on your computer. Therefore, you accept responsibility for any changes made to the desktop content or system settings. IoSafe does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance. IoSafe recommends that for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with an ioSafe representative. IoSafe further recommends that you remain seated at your desktop throughout the entire remote session. Other than as set in these Terms, you agree that ioSafe, its agents and its partners have no responsibility or liability under any circumstance at any time for any loss or harm as a direct or indirect result of actions taken during this remote session.

If you received a request for a remote support session and agree to the above statement, please click the appropriate link below that matches your operating system to accept and agree to these terms, and contact ioSafe Technical Support.

Windows >>

MAC >>

You're in good company with ioSafe