ioSafe No-Hassle™ Hardware Warranty

  • ioSafe offers a standard 1 year product warranty which can be upgraded to a maximum of 5 years at the time of purchase or within the existing warranty term.
  • Warranties are non-transferable and only apply to the original purchaser.
  • Products can be returned for credit for any reason at any time within 30 days of purchase. Product must be in its original packaging.
  • After the 30-day return period, ioSafe will repair or replace a defective/non-compliant product as stipulated by law in the country in which it is purchased. Any product returned must be assigned a Return Merchandise Authorization (‘RMA’) authorized by ioSafe Inc prior to shipment.
  • ioSafe will not be responsible for items damaged in shipping. Care should be taken to ensure Items are appropriately packaged in order to protect the item.
  • Costs associated with shipping of items for warranty repair/replacement within specific geographic areas:
    • USA – ioSafe covers shipping both to and from our repair facility.
    • EU and AU- Customer will need to ship faulty product with freight pre-paid to a designated ioSafe facility. ioSafe will cover return shipping costs of the repaired/replacement unit.
    • All other countries - The customer may be responsible for shipping costs to the US or to a support/repair center in another country. These instances will be handled on a case by case basis. ioSafe will cover return shipping costs of the replacement/repaired unit.
  • For most warranties, standard ground shipping is used. Expedited shipping may be available but could result in additional shipping costs to the client.

You're in good company with ioSafe