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ioSafe 1513+ NAS RAID
ioSafe 214 NAS RAID
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To get started, enter the 10 digit
serial number of your product:

Register an ioSafe Product:
Required for Data Recovery Support

Video: Hard Drive Installation

(Click here to check a previously registered product.)

Thank you for choosing ioSafe. Please take a few minutes to register your product - the process is easy and secure and will enable us to serve you better. The benefits of registration include:

  • Speedier support
  • Product news and alerts
  • Data Recovery Service activation
  • A complimentary copy of Genie® Timeline Professional*

Important note: If you choose not to register your product, you will not be able to use the Data Recovery Service (DRS) but your warranty will not be affected. ioSafe will respect your privacy at all times and we invite you to view our Privacy Policy.

*Genie Timeline Professional download only available on Solo G3, SoloPRO and ioSafe Rugged Portable. To purchase a discounted copy, click here.

How to Find Your Serial Number

ioSafe Solo:

The Solo's Serial Number (S/N) is a 10-digit code and is located on the back of the unit, just below the power port.




ioSafe SoloPRO:

The SoloPRO's Serial Number (S/N) is a 10-digit code and is located on the back of the unit, directly above the power switch.




ioSafe Rugged Portable:

The Rugged Portable's Serial Number (S/N) is a 10-digit code and is located on the back of the unit.




If you need further assistance, please feel free to contact our Customer Service Center:

Phone: 888.984.6723 x400
Email: customerservice@iosafe.com




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