Product Registration & Warranty Status

Limited Product Warranty

CDSG warrants their products to be free of significant defects in material and workmanship for a period of either five (5) years, three (3) years, two (2) years, or one (1) year from the original date of purchase, as determined by the "Product Warranty Period" table below. CDSG's warranty is nontransferable and is limited to the original purchaser.

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Product Remedies

CDSG's entire liability and the original purchaser's exclusive remedy for any breach of warranty, shall be, at CDSG's option, either (a) return of the price paid or (b) repair or replacement of the hardware, provided that the hardware is returned to CDSG, with a copy of the sales receipt or applicable documentation. Any replacement hardware will be warranted for the remainder of the original warranty period. These remedies are void if failure of the hardware has resulted from accident, abuse, misapplication or modification. (This will be determined by CDSG)

Limitation of Liability

The warranties set forth in this agreement replace all other warranties. CCDSG expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights with respect to the documentation and hardware. No CDSG dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CDSG or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CDSG product or service, even if CDSG has been advised of the possibility of such damages. In no case shall CDSG's liability exceed the actual money paid for the products at issue.

CDSG reserves the right to make modifications and additions to this product without notice or taking on additional liability.

Return Policy

CDSG products are sold through many distributors and resellers throughout the world. All CDSG products that were not purchased directly through cru-inc.com must be returned through the seller you purchased the CDSG product from. If you purchased your CDSG product directly from cru-inc.com, please follow the instructions below. All returns must comply with the return procedure set forth below:

Products can be returned for credit for any reason at any time within 30 days of purchase.
Special Order products are not returnable.
Original shipping charges are not refundable.
All returned items must be in new condition, including the original box, packaging, manuals and accessories.
No refunds or exchanges are allowed after 30 days from the date of receipt.
A restocking fee may be applied equal to 15% of the purchase price will be charged on any opened item, unless the item is defective; or exchanged for the same or a similar item.
The 15% restocking fee will be assessed at the time of refund or exchange. CDSG will not be responsible for items damaged in shipping. Care should be taken to ensure Items are appropriately packaged in order to protect the item.
After the 30-day return period, CDSG will repair or replace a defective/non-compliant product as stipulated by law in the country in which it is purchased. Any product returned must be assigned a Return Merchandise Authorization ('RMA') authorized by CDSG prior to shipment.

RETURN PROCEDURE. To return an item, contact Customer Support at support@cru-inc.com or +1 (360) 816-1800 option 2 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days from the date of issuance. We are unable to accept returns without an RMA number. All returns must be shipped prepaid.

Please have these items available when requesting an RMA: CDSG Part Number(s), and your return "Ship To" Address.

Important

Returned material must be properly packed to avoid in-transit damage. Damage to CDSG products due to improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box as follows:

CDSGRMA Dept./RMA #XXXX
1000 SE Tech Center Drive, Suite 160
Vancouver, WA 98683

CDSG will apply its warranty policy and issue RMA numbers based on a review of the specific circumstances of each request.

CDSG will, at its sole discretion, determine if a product is valid for return to CDSG or if another remedy is applicable. Actual credit or refund for any item returned to CDSG will only be applied once the item has been received by CDSG and approved to adhere to CDSG's Warranty and RMA policies. RMA product(s) sent to CDSG must be received within 30 days of the original RMA issue date. All products on each RMA must be shipped together. Prior to returning defective product(s), contact a CDSG Technical Support Specialist for problem analysis and replacement approval at +1 (360) 816-1800, option 2.

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