Product Support and Data Recovery Service
Congratulations! You are now ready to manage and enjoy all the features of your ioSafe 224+ device. For more information regarding specific features, please check out DSM Help or refer to our online resources available at iosafe.com or synology.com.
Activate Data Recovery Service Protection
Register your product to activate your Data Recovery Service protection plan by visiting iosafe.com/activate.
ioSafe No-Hassle Warranty
If the ioSafe 224+ breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year extended term warranty service is available for purchase upon activation of the Data Recovery Service. See the website or contact customerservice@iosafe.com for help. ioSafe reserves the right to have its representative inspect any product or part to honor any claim, and to receive a purchase receipt or other proof of original purchase before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties including the warranties of merchantability and fitness for a particular purpose are excluded, except as stated above. ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights as well, which will vary from state to state.
Data Recovery Procedure
If the ioSafe 224+ faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-530-820-3090 option 3. You can also send an email to disastersupport@iosafe.com. ioSafe can determine the best actions to take to protect your valuable information. In some cases a self-recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the product be returned to the factory for data recovery. In any case, contacting us is the first step.
The general steps for disaster recovery are:
Email disastersupport@iosafe.com with your serial number, product type and date of purchase. If you cannot email, call the ioSafe Disaster Support Team at 1-530-820-3090 option 3.
Report the disaster event and obtain return shipping address/instructions.
Follow ioSafe team instructions on proper packaging.
ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service Terms and Conditions.
ioSafe will then place any recovered data on a replacement ioSafe device.
ioSafe will ship the replacement ioSafe device back to the original user.
Once the primary server/computer is repaired or replaced, the original user should restore the primary drive data with the ioSafe backup data.
Contact ioSafe Support
Your investment in ioSafe products is backed up by our free technical support for the lifetime of the product. Use the support resources on our website, iosafe.com/support, email us, or give us a call.
Phone: 1-530-820-3090 Option 2
Email: customersupport@iosafe.com
Phone: 1-530-820-3090 Option 3
Email: disastersupport@iosafe.com