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ioSafe Solo Frequently Asked QuestionsConverting the ioSafe Solo to a NAS Although the ioSafe Solo is a USB only device, several of our users have successfully used the following for converting the ioSafe Solo to a NAS interface: 1. http://www.linksysbycisco.com/US/en/products/WRT610N Linksys WRT610N is the best bet for Windows systems as it will read and write to an NTFS or FAT32 formatted drive.We recommend this for Windows networks. 2. http://www.apple.com/airportextreme/ The Apple Airport Extreme can work for HFS+ or FAT32 formatted drives. We recommend this for Apple networks. You might need to download the latest firmware. Unfortunately, ioSafe can't support any network setup or debug issues. From what we understand, both the Linksys and Apple devices are somewhat easy for experienced network people. If you are not familiar with setting up networks, this will be difficult so get some help. Support for any network issues will have to be provided by either Linksys or Apple. HFS+ formatted drives only work on Macs. FAT32 format works for Mac and PCs but has a 4GB file size limitation and is not recommended. The ioSafe Solo comes preformatted in NTFS which is the preferred format for all PCs. How do I format my Solo for use on my Mac? Your Solo was shipped with the Windows NTFS file system. To change this to work with your Mac, perform the following steps.
Is the ioSafe Solo compatible with the Apple Airport Extreme? Yes. Your Airport Extreme must be updated to the latest version of the firmware provided by Apple and you must re-partition your ioSafe Solo using the instructions provided in the "How do I format my Solo for use on my Mac?" FAQ entry. Can you use this external hard drive with a Mac? Yes. The ioSafe Solo must be re-partitioned using the instructions provided in the "How do I format my Solo for use on my Mac?" FAQ entry. Why not use FAT32 for all drives for PC & Mac compatibility? FAT32 has a file size limitation of 4GB maximum. If all your files are smaller than 4GB, then you could use this format. As hi-definition video files and compressed backup files get larger, the 4GB limitation may prove to be problematic for you. There are a number of other technical issues with FAT32 format but this is the primary objection. Will Time Machine on the Mac work with the ioSafe Solo? Yes. The ioSafe Solo must be re-partitioned using the instructions provided in the "How do I format my Solo for use on my Mac?" FAQ entry. Mac OS X 10.5: Time Machine stops backing up to external disk Symptom:
Products Affected:
Resolution:
Re-partition your ioSafe Solo using the instructions provided in the "How do I format my Solo for use on my Mac?" FAQ entry. Is the Solo available in a RAID configuration? No, however the Solo rugged hard drive can be attached to standard storage arrays with an external USB port and used as a backup target -- easily adding fireproof and waterproof protection to your priceless digital data backup. My Mac can't format my ioSafe Solo. I get a 'Disk erase failed' error This occurs when you use the "Erase" tab in the Disk Utility. The "Partition" tab must be used. Re-partition your ioSafe Solo using the instructions provided in the "How do I format my Solo for use on my Mac?" FAQ entry. How do I get my ioSafe Solo to work with my Netgear ReadyNAS? Your ioSafe Solo will appear in the Netgear ReadyNAS "Volumes->USB Storage" tab if you do the following:
Windows 2003/2008 Server doesn't reliably connect with my ioSafe Solo This is a known issue with the ioSafe Solo. There are some versions of the Windows 2003/2008 Server and hardware combination that may or may not work with the ioSafe Solo. We're working on updating the ioSafe hardware compatibility list to include Windows 2003/2008 but currently is it not fully supported. As a work around, try using a Windows XP machine connected to the ioSafe Solo. In Windows, it is possible to share the ioSafe Solo drive across the network to other users including the server. Unfortunately, we cannot provide support on troubleshooting network shares due to the wide variety of network installations and firewalls. Here are some links to help you: http://support.microsoft.com/kb/308582 http://www.jakeludington.com/windows_xp/20060113_sharing_a_hard_drive.html How does the ioSafe® Solo compare against other external hard drives from Seagate® or Western Digital®? ioSafe Solo works with the USB connection in PCs and Macs in a similar manner as any other external hard drive. The ioSafe Solo is rated to protect data in fires (up to 1550° F for 1/2 hour per ASTM E119) and from water damage (up to 10' submersion, 72 hours in salt water or fresh water). Where are the external hard drive reviews written for the ioSafe Solo as it compares to other external hard drives from Seagate® and Western Digital® My Book®? Go to Google® and perform a search for "external hard drive reviews ioSafe Solo" or "compare external hard drives ioSafe Solo" and look for any reviews with the ioSafe Solo vs other external hard drives. What software works with the ioSafe Solo? Any backup software that can recognize and backup to a USB attached hard drive should work. Can the ioSafe Solo be locked to something or bolted down to guard against theft? Yes. The ioSafe Solo is designed to be bolted to the floor or used with a cable and padlock as shown.
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