Remote Connection
How to get remote-connected help from an ioSafe techncial support specialist.
Occasionally, an ioSafe technical support representative may offer to assist you through a remote connection to your computer.
The ability for ioSafe to remotely access your computer enhances our ability to resolve your technical problem quickly.
By requesting such assistance acknowledge the following:
- You are knowingly providing ioSafe technical support personell access to (and control of) your computer, including settings and files that are stored on the computer.
- You accept responsibility for any changes made to the desktop content or system settings.
- ioSafe does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the remote access software or system performance.
ioSafe recommends that for your security and privacy, you exit any open applications that contain personal or confidential information before initiating a remote support session with an ioSafe representative.
ioSafe further recommends that you remain seated at your desktop throughout the entire remote session.
Other than as set in these Terms, you agree that ioSafe, its agents and its partners have no responsibility or liability under any circumstance at any time for any loss or harm as a direct or indirect result of actions taken during this remote session.
Click the link that matches your operating system to accept and agree to these terms.
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