We understand that your data is critically important and work hard to build equipment that will protect it no matter what. We also understand that even the best equipment can sometimes fail and that other events, such as human error, can put your data at risk. That's why we offer the ioSafe Data Recovery Service (DRS). The DRS provides comprehensive protection against the costs associated with data recovery, including:

  • Free in-house data recovery
  • Up to $5,000 per TB coverage for third-party data recovery services
  • Global mail-in coverage
  • Replacement hardware pre-loaded with the recovered data
  • Direct access to ioSafe's expert

Included as standard

Every ioSafe product shipped with factory-installed drives automatically includes 1-year DRS which can optionally be extended to up to a maximum of 5-years either at purchase or at any time during the initial 1-year coverage period. Extending the DRS also extends the hardware warranty for an equal period.

Drive Savers Data Recovery

To add the DRS to a product sold without disks or when planning to replace the factory-installed disks, contact the sales team.

Basic or Pro coverage

DRS Basic covers data recovery costs up to $2,500 per TB. DRS Pro is an upgrade that covers recovery costs up to $5,000 per TB, extends to servers or other devices attached to the ioSafe product and includes advanced replacement of the ioSafe product.

Note: Server, SoloPRO, portable and NAS products shipped with enterprise-class drives include DRS Pro as standard. The Solo G3 is limited to DRS Basic coverage.

Drive Savers Data Recovery

Third-party specialist recovery

Our experts are able to deal with most recoveries but, when necessary, we partner with DriveSavers, an industry-leading data recovery company, to complete the recovery. We'll work with DriveSavers when we're not able to complete the recovery in-house or when compliance with privacy and security regulations such as HIPAA, SOX, GBLA or NIST is necessary.

DRS Basic covers up the $2,500 per TB of the cost of third-party data recovery while DRS Pro covers up to $5,000 per TB.

Terms and Conditions

As applicable during the DRS period, the Company or its contracted partner will assist the original purchaser for one data recovery event without the requirement to pay a deductible. Additional events will require a deductible of $500 for the second event, $1,000 for the third event and $2,000 for the any additional events. DRS plans apply only to the original owner of the ioSafe product. In the case of the DRS Pro plan, data recovery services will be performed on the registered ioSafe product for the original owner and to one registered device of the original ioSafe owner that was attached to the ioSafe product. The Company will, at its sole discretion, attempt to restore the data as detailed below.

The Company or its contracted partner will provide phone or email based support to assist in recovering the data, or

  • The Company will pay for the disaster-exposed product to be shipped back to the Company's headquarters or, at the Company's discretion, to a partner for data recovery. If data recovery is successful, a replacement product will be loaded with the original data and shipped back to the original user; or
  • At the discretion of the Company, the Company will pay up to the total amount shown in the below to a third-party data recovery service company and/or an onsite technical support of the Company's choice to extract the data. Any data extracted will be loaded on a replacement product and shipped back to the original user. The Company has the right to use a factory refurbished product as the replacement ioSafe branded product. Data recovery services for any device will cover the costs of data recovery only up to the total limits below subject to a maximum of $25,000 USD and will not cover replacement costs for the non-ioSafe device. ioSafe hourly rate for work associated with recovery effort is calculated at $150 per hour.

               DRS Basic - $2,500 per TB

               DRS Pro - $5,000 per TB

The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole and exclusive remedy and the sole and exclusive obligation of ioSafe with respect to the DRS and the Company shall not be liable for any damages whatsoever due to loss of data or otherwise. The Company cannot and does not guarantee that any data will be recoverable and it cannot and does not guarantee which data files are on the product or the attached computer if applicable. Data restoration or recovery shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product or attached computer if applicable. The DRS is valid only upon verified, activation on the ioSafe.com website in addition to valid registration for ioSafe branded products with proper serial numbers and activation codes for products owned by the original purchaser only. The DRS is not transferable to a third party without prior written signed consent of an ioSafe, Inc. executive based in the United States of America.

 

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Client Testimonials

Working with ioSafe has been a pleasure from day one. Not only does the entire team have the IT experience and knowledge, but they provide the best support. ioSafe truly believes that their product can help business worldwide and that passion is what sets them apart.

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