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The ultimate safety net for the ultimate hard drive.

The ioSafe Solo G3 Data Recovery Service (DRS Basic) provides a no questions asked data recovery service. For any loss, no matter the reason. Whether you're a victim of a drive failure or your child throws your drive in the family swimming pool — we've got you covered.

With the ioSafe Solo G3 DRS Basic you get to enjoy the peace of mind that comes from knowing your data is protected by the best data recovery service in the industry.

Data Recovery Service for any reason. No deductible for initial
Up to $2500 included for forensic data recovery if required
Global, mail-in repair coverage with free shipping for DRS events
Direct access to ioSafe's experts — one point of contact
Replacement hardware pre-loaded with recovered data
Extend No-Hassle Warranty too.

Unmatched coverage. Standard.

Every ioSafe Solo G3 comes with a one-year limited warranty and one-year of complimentary data and hardware recovery support. That means right out of the box, you get the most thorough data protection plan in the world - for free.

Step it up a notch.

Want to step up your data recovery protection even more? No problem. Pre-pay for the 5 years and save up even bigger.

Important notes: The opportunity to extend your ioSafe Data Recovery Service to 3 or 5 years is only available to newly purchased products, during the initial purchase process.

Any loss. Any reason. Really.

When we say "any reason" we mean it. It doesn't matter what happens. We've got you covered.

Need a few examples? We've got that covered too

  • Fire damage
  • Flood damage
  • Accidental damage
  • Human Error
  • Disk failure
  • External Enclosure failure
  • Accidental deletion
  • Viruses
  • Power failures
  • Soda / Juice / Maple Syrup accident
  • Anything you can think of

Forensic Data Recovery

ioSafe's recovery experts are able to fully recover the vast majority of disaster exposed drives, but if ioSafe is not able to recover your data in-house, ioSafe will team up with the experts at DriveSavers to help recover your data. The ioSafe Data Recovery Service provides up to $2500 towards forensic data recovery efforts.

One point of contact

Because efficiency of communication is vital during a crisis, the ioSafe Data Recovery Service gives you one-stop service and support and a personally assigned Recovery Team Leader who will guide you through the entire recovery process.



ioSafe Data Recovery Service Terms and Conditions

As applicable during the DRS period, the Company or its contracted partner will assist the original purchaser for one "data recovery event" without the requirement to pay a deductible. Additional attempts beyond the first "data recovery event" will require a deductible of $500 for the second "data recovery event," $1000 for the third "data recovery event" and $2000 for the any additional "data recovery events." For the DRS Basic or original ioSafe DRS plan (products sold prior to 2012), the DRS plan applies to the original owner for the ioSafe product. For the DRS Pro plan, data recovery services will be performed on the registered ioSafe product for the original owner and to one registered computer of the original ioSafe owner attached to the ioSafe product. The Company will attempt to restore the lost data by employing one or more of the following ways in ioSafe's sole discretion:

The Company or its contracted partner will provide phone or email based support to assist in recovering the data, or

  1. The Company will pay for the disaster exposed product to be shipped back to the Company's headquarters for data recovery. If data recovery is successful, a replacement product will be loaded with the original data and shipped back to the original user, or
  2. At the discretion of the Company, if the data recovery by the Company is not successful, the Company will pay up to the total amount shown in the table below for the specific product to a third-party disk recovery service and/or an onsite technical support of the Company's choice to extract the data. Any data extracted will be loaded on a replacement product and shipped back to the original user. The Company has the right to use a factory refurbished product as the replacement ioSafe branded product. Data recovery services for any attached server or computer will cover the costs of data recovery only up to the total limits below if applicable and will not cover replacement costs for the non-ioSafe branded server or computer.

Limits of Coverage* in US Dollars per terabyte of data capacity of ioSafe product

Product LineDRS BasicDRS Pro
Solo G3$2,500 / TBn/a
SoloPRO HDD or SoloPRO SSDn/a$5,000 / TB
ioSafe Rugged Portable SSDn/a$5,000 / TB
ioSafe Rugged Portable HDD$2,500 / TBn/a
NAS Products (with drives*)$2,500 / TB$5,000 / TB


*Limits of coverage are shown in the table above or coverage limit up to $25,000 USD maximum, whichever is less. Diskless versions of ioSafe products do not include data recovery services. DRS can be added separately to diskless products by contacting sales@iosafe.com for a quote. ioSafe hourly rate for work associated with recovery effort is calculated at $150 per hour.

The Company's good faith attempts to restore and recover the data in accordance with these terms and conditions shall be the purchaser's sole and exclusive remedy and the sole and exclusive obligation of ioSafe with respect to the DRS and the Company shall not be liable for any damages whatsoever due to loss of data or otherwise. The Company cannot and does not guarantee that any data will be recoverable and it cannot and does not guarantee which data files are on the product or the attached computer if applicable. Data restoration or recovery shall be strictly limited to whatever files are restorable or recoverable and not what the purchaser believes to exist on the product or attached computer if applicable. The DRS is valid only upon verified, activation on the ioSafe.com website in addition to valid registration for ioSafe branded products with proper serial numbers and activation codes for products owned by the original purchaser only. The DRS is not transferable to a third party without prior written signed consent of an ioSafe, Inc. executive based in the United States of America.
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