Remote Tech Support for a Day: A World Backup Day Story

Remote Tech Support for a Day: A World Backup Day Story

I recently played remote tech support for someone whose laptop hung up during a software installation. It seemed that the file system was corrupted, but it was hard to tell. I’m not a tech support person, but I can fill in occasionally, summoning patience with the...
A Letter from CDSG’s CEO About COVID-19

A Letter from CDSG’s CEO About COVID-19

To our valued customers and partners: As the world continues to fight against the spread of the coronavirus (COVID-19), the CRU Data Security Group (CDSG)and its family of brands (CRU, WiebeTech, and ioSafe) is committed to the health and safety of all our employees,...
ioSafe 1019+ NAS vs. 1517 NAS: What’s the Difference?

ioSafe 1019+ NAS vs. 1517 NAS: What’s the Difference?

Lately, I’ve been asked quite often about the key differentiators between the legacy ioSafe 1517 NAS and the newer 1019+ NAS. Throughout this review, I’ll delve deeper into their specific capabilities, why the 1019+ adds value to our client’s...
How Long Does an External Hard Drive Really Last?

How Long Does an External Hard Drive Really Last?

As a Customer Support Technician for hard drive tool technologies, I’m often approached by customers asking: “How long will my external hard drive last?” And then the follow-up, “When will a hard drive failure happen?” or “When can a hard drive be expected to fail?”...